PRIVACY POLICY

1. Introduction

​

John’s Pizzeria of Times Square ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website (www.JohnsPizzeriaNYC.com) place an online order,
make a reservation, participate in our loyalty program, or otherwise interact with us.

Please read this policy carefully. By using our services, you agree to the practices described below. If you do not agree, please do not use our services.

​

2. Information We Collect

2.1 Online Orders and Reservations
When you place an order or make a reservation through our website or third-party platforms, we may collect:

• Name, email address, and phone number

• Delivery address or pickup preferences

• Order history and food preferences

• Date, time, and party size for reservations

• Special requests or dietary requirements you provide

 

2.2 Payment Information
When you pay for orders or services, we collect:

• Credit or debit card number, expiration date, and security code

• Billing name and address

• Transaction ID and purchase amount

Payment card data is processed through PCI-DSS-compliant third-party payment processors. We do not store full card numbers on our own servers.

2.3 Loyalty Program

If you enroll in our loyalty or rewards program, we collect:

• Name, email address, and phone number

• Date of birth (for birthday rewards, if provided)

• Points balance, redemption history, and earned rewards 

• Purchase history linked to your account

• Communication preferences

 

2.4 Website and App Analytics

When you visit our website or use our app, we automatically collect certain technical information, including:

• IP address and approximate location

• Browser type, operating system, and device identifiers

• Pages visited, links clicked, and time spent on each page

• Referring URL (the site that brought you to ours)

• Cookies, pixel tags, and similar tracking technologies (see Section 5)

 

2.5 Information You Provide Directly

We may also collect information you submit voluntarily, such as feedback, survey responses, contest entries, or communications with our customer service team.

 

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and reservations

• Send order confirmations, receipts, and status updates

• Administer your loyalty account and communicate rewards and offers

• Process payments and prevent fraudulent transactions

• Respond to your questions, requests, and feedback

• Improve our menu, website, app, and overall customer experience

• Send promotional emails and offers (with your consent, where required)

• Comply with legal obligations and enforce our policies

• Analyze usage trends and measure marketing effectiveness

 

4. How We Share Your Information

We do not sell your personal information. We may share it with:

 

4.1 Service Providers

We work with trusted third parties who assist us in operating our business, such as payment processors, online ordering platforms, reservation systems, email marketing providers, analytics tools, and loyalty program software. These providers are contractually required to protect your data and may only use it to perform services on our behalf.

​

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or a notice on our website.

​

4.3 Legal Requirements

We may disclose your information when required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of our business, customers, or others.

​

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

​

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and gather analytics data. The types of cookies we use include:

 

• Essential cookies: Required for the site to function (e.g., shopping cart, login session).

• Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics).

• Marketing cookies: Used to deliver relevant ads or track campaign effectiveness.

 

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may limit functionality. For information on opting out of Google Analytics, visit: tools.google.com/dlpage/gaoptout.

​

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Loyalty program data is retained for the life of your account plus [X] years. Transaction records are kept for [X] years as required by applicable law. You may request deletion of your data at any time (see Section 8).

​

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. These include encrypted data transmission (SSL/TLS), access controls, and PCI-DSS-compliant payment processing. No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

​

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:​

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to correct inaccurate or incomplete information.

• Deletion: Request that we delete your personal data, subject to legal exceptions.

• Opt-Out of Marketing: Unsubscribe from promotional emails at any time using the link in any email, or by contacting us directly.

• Data Portability: Request your data in a portable format where applicable.

• Restriction or Objection: Ask us to restrict or stop certain types of processing.

 

To exercise any of these rights, contact us at [privacy@yourrestaurant.com] or the address in Section 10. We will respond within [30] days.

​

9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

​

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of the page and, for material changes, notify you by email or a prominent notice on our website. Your continued use of our services after the updated policy takes effect constitutes your acceptance of the changes.

​

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

​

John’s Pizzeria of Times Square

Attn: Privacy Officer 260 West 44th Street

New York, NY 10036

Email: angelacawley@johnspizzerianyc.com

Phone: 212-391-7560

Website: www.JohnsPizzeriaNYC.com